FAQ
FAQs
Yes, please see a list of prohibited items here.
Advance tickets may be purchased through this website. Eventbrite is the official ticketing partner of District Music Hall. Any tickets listed on StubHub, SeatGeek, Vividseats, EventTicketsCenter, or any other website claiming to sell tickets besides Eventbrite, are third-party vendors re-selling tickets. If you are experiencing any issues relating to tickets purchased from a third-party vendor, please address all issues with them directly, as they are not official partners with District Music Hall.
All sales are final. No refunds or exchanges unless a show is cancelled or postponed. Please note openers are always subject to change. If you can't make the event, use Tixel to resell your ticket.
What if I can’t make it?
We’re partnering with Tixel as the official fan to fan ticket exchange. Tixel is the safest way to buy and resell tickets, with price caps and advanced protection for both buyers and sellers. Visit Tixel here to buy or sell tickets.
How do I list my ticket on Tixel?
Head to tixel.com/sell/eventbrite and follow the prompts to connect your Eventbrite account to Tixel. Once connected, you can select which tickets you’d like to list.
What if I've already found a buyer? Can I exchange my ticket privately on Tixel?
Yes. During the listing process, select the option to make the listing private. Only people who have your unique ticket link will be able to buy your ticket.
How do I join the waitlist on Tixel?
Head here and select the event you’re looking for. Once on the event page, select Join Waitlist. You can then pre-authorize payment for your preferred ticket categories or simply sign up to receive alerts for when tickets become available.
How do I buy a ticket on Tixel?
Head here and select the event you’re looking for. Here, you can safely purchase tickets for a fair price. If no tickets are available, you can join the waitlist and pre-authorize payment or set up alerts.
When will I receive my tickets?
After purchasing a ticket on Tixel, you will receive a brand new ticket in your name which will be available for download from your Tixel account. You will also receive a confirmation email and ticket from Eventbrite. It doesn’t matter if you use the ticket in your Tixel account or from Eventbrite, they will have the same QR code.
How do I get help?
Head to tixel.com/help and follow the prompts to access Tixel’s help center articles or use the chat to submit a question.
PLEASE NOTE: Certain shows may not be eligible for resale on Tixel and therefore will not be listed on Tixel under the Premier Concerts / Manic Presents page
We’re partnering with Tixel as the official fan to fan ticket exchange. Tixel is the safest way to buy and resell tickets, with price caps and advanced protection for both buyers and sellers. Visit Tixel here to buy or sell tickets.
How do I list my ticket on Tixel?
Head to tixel.com/sell/eventbrite and follow the prompts to connect your Eventbrite account to Tixel. Once connected, you can select which tickets you’d like to list.
What if I've already found a buyer? Can I exchange my ticket privately on Tixel?
Yes. During the listing process, select the option to make the listing private. Only people who have your unique ticket link will be able to buy your ticket.
How do I join the waitlist on Tixel?
Head here and select the event you’re looking for. Once on the event page, select Join Waitlist. You can then pre-authorize payment for your preferred ticket categories or simply sign up to receive alerts for when tickets become available.
How do I buy a ticket on Tixel?
Head here and select the event you’re looking for. Here, you can safely purchase tickets for a fair price. If no tickets are available, you can join the waitlist and pre-authorize payment or set up alerts.
When will I receive my tickets?
After purchasing a ticket on Tixel, you will receive a brand new ticket in your name which will be available for download from your Tixel account. You will also receive a confirmation email and ticket from Eventbrite. It doesn’t matter if you use the ticket in your Tixel account or from Eventbrite, they will have the same QR code.
How do I get help?
Head to tixel.com/help and follow the prompts to access Tixel’s help center articles or use the chat to submit a question.
PLEASE NOTE: Certain shows may not be eligible for resale on Tixel and therefore will not be listed on Tixel under the Premier Concerts / Manic Presents page
All shows are all ages unless otherwise noted.
An ID is only required if you plan on drinking alcohol. In compliance with state laws, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and will not be allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
District Music Hall is a multi-configuration venue. If in use, our Balcony and Opera Box Sections are always seated. Some shows will have a Reserved Seated Floor, and some will have a General Admission Standing Room Only section. Please refer to your show of interest’s event details for more information.
We have ADA Accessible Seating available in the back of the venue on the first floor. ADA Accessible Seating is NOT available in the balcony sections.
Our venue has fully stocked bars that offer a variety of domestic and craft beers, liquor, wine, soft drinks, juice and water. No outside food or drink is permitted, and no drinks purchased at our bar can leave the theater under any circumstance. Food is not available at the venue.
We recommend visiting BanC House or BJ Ryan's which are all located within walking distance of the venue for dinner before your show!
Paid parking is available on Wall Street, directly behind the theater off Isaac’s Street, the Yankee Doodle Parking Garage located a block away from the theater, Mechanic Street Parking Lot, and Main Street Parking Lot.
Use the map here to view all of the parking in the Wall Street district!
Recording and photo policies are on a per show basis and are at the discretion of the band.
Yes, there is a form where you can submit your email address towards the top of the right side of this page, next to our social media icons and above our “Just Announced” shows.
In addition to checking our website and signing up for our email list, you can follow up on Facebook, Instagram, and Twitter.
You can email us at customersupport@manicpresents.com and we will try to get back to you in a timely manner.